Refund policy

RETURN AND REFUND POLICY

Last Updated: October 20, 2026

At Savera Lighting, customer satisfaction is important to us. We aim to provide quality LED lighting products and a smooth shopping experience. If you are not satisfied with your purchase, please review our 10-day return and refund policy below.

1. Return Window – 10 Days

You may request a return within 10 days of receiving your order, subject to the eligibility conditions in this policy.

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, accessories, manuals, and other included items.

  • Proof of purchase or a valid order number must be provided.

  • The return request must be submitted within 10 days of delivery.

Products that do not meet these conditions may be ineligible for a standard return, subject to applicable consumer protection laws.

2. Eligible Reasons for Return

You may request a return or replacement if:

  • The product arrives damaged.

  • You receive an incorrect product.

  • The product has a manufacturing defect.

  • The product received is materially different from its description.

  • You are otherwise eligible under our return policy or applicable law.

For damaged, defective, or incorrect items, please contact us promptly and provide photographs or videos showing the issue, along with your order details.

3. Non-Returnable Items

Unless required by applicable law, a return may be declined if:

  • The product has been used, installed, or damaged due to improper handling.

  • The product is returned without its original components or accessories.

  • The damage results from misuse, unauthorized modification, incorrect installation, or electrical faults caused by improper use.

  • The product is returned after the 10-day return period without an applicable legal entitlement or an approved exception.

These exclusions do not limit any consumer rights that cannot legally be excluded.

4. How to Request a Return

To request a return:

  1. Contact our customer support team within 10 days of receiving your order.

  2. Provide your order number, registered phone number, and reason for the return.

  3. Share photographs or videos if the product is damaged, defective, or incorrect.

  4. Wait for return instructions and confirmation from our team.

  5. Pack the product securely with its original packaging and accessories before sending it back as instructed.

Please do not send a product back without first contacting us for return instructions.

5. Refund Policy

Once your returned product has been received and inspected, we will inform you whether your refund request has been approved.

If approved:

  • The eligible refund will be processed to your original payment method wherever possible.

  • Refunds will be initiated within 7–10 business days after approval.

  • The time taken for the amount to appear in your account may depend on your bank or payment provider.

  • Any applicable refund deductions or shipping charges will be communicated before processing, where permitted by law.

For orders paid by cash on delivery, we may request appropriate bank account details or another lawful refund method to complete the refund securely.

6. Return Shipping Charges

For products received damaged, defective, incorrect, or materially different from the description, we will communicate the applicable return shipping arrangement in accordance with our policy and applicable law.

For other eligible returns, return shipping charges may be the customer's responsibility where permitted by law and communicated before the return is arranged.

7. Replacement Policy

If you receive a damaged, defective, or incorrect product, you may request a replacement within the 10-day return window.

Replacements are subject to product availability and inspection. If a replacement is unavailable, we will discuss an appropriate alternative or refund in accordance with applicable law.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Orders that have not been dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply instead.

Eligible prepaid order refunds will be processed after cancellation approval, subject to applicable payment-provider timelines and legal requirements.

9. Warranty and Technical Issues

Some Savera Lighting products may include a manufacturer's warranty, as stated in the relevant product listing or warranty documentation.

A warranty claim is separate from a standard return request. After the 10-day return period, eligible manufacturing defects may still be covered under the applicable warranty terms.

Please contact us with your order details and a description of the technical issue so we can guide you through the appropriate process.

10. Contact Us

For return, refund, replacement, or cancellation requests, contact:

Savera Lighting

  • Director: Mr. Dharmendra Paswan

  • Phone: +91 84848 97510

  • GSTIN: 27BNWPP9331D1ZG

  • Address: Shop No. 2, Survey No. 272, Sai Nagar, Sathevasti, Lohagaon, Pune, Maharashtra – 411047, India

Return Period: 10 days from the date of delivery.

We will make reasonable efforts to assist you and resolve your request promptly.